At Rxmoore, we are dedicated to helping you look and feel your best by providing the ultimate beauty experience. If you encounter any issues with your purchase, please contact us at server@rxmoore.com, and we will prioritize responding within 24 hours.
60-Day Return Policy
We stand firmly behind the quality of our products, which is why we proudly offer a 60-day return guarantee for your peace of mind. Should you find yourself dissatisfied with your purchase within this period, please do not hesitate to reach out to us at server@rxmoore.com to request a Merchant Return Merchandise Authorization Number (RMA#). Kindly note that the buyer assumes responsibility for the shipping costs associated with returning the product to our designated location.
To initiate the return process, please contact us at server@rxmoore.com, where we will promptly provide you with an RMA number and the appropriate return address. Please ensure that all returns are sent to the specified address provided during your communication with us, as unauthorized returns cannot be accepted.
Damages and Issues
Upon receiving your order, please inspect the merchandise for any defects or damages. If you find any issues, such as defects, damages, or incorrect items, please notify us immediately. We will promptly assess and resolve the matter to ensure your satisfaction.
Exceptions/Non-Returnable Items
Please note that certain items, such as customized or personalized items, as well as personal care items like used collagen masks, cannot be returned. If you have any inquiries or concerns regarding a particular item, please feel free to reach out to us for assistance.
Regrettably, we are unable to accept returns for sale items or gift cards. We appreciate your understanding and cooperation in this matter.
| Reasons | Return Accepted | Buyer Pay the Shipping Cost | Seller Pay the Shipping Cost | Photo Provided | Exchange Available | Contact Period |
|---|---|---|---|---|---|---|
| Dislike/Unsuitable | Yes | Yes | Yes | Within 60 Days | ||
| Exchange | Yes | Yes | Yes | Within 60 Days | ||
| Shipping Wrong Items | Yes | Yes | Yes | Yes | Within 60 Days | |
| Quality Problem | Yes | Yes | Yes | Yes | Within 60 Days | |
| Artificial Reason | No |
Exchanges
The fastest way to make sure you get the item you want is to return the item you have, and once the return has been accepted, purchase the new item separately.
Refunds
Once we have received and inspected your return, we will notify you if the refund has been approved. If approved, we will automatically refund you within 10 business days using your original method of payment. Please remember that your bank or credit card company can process and mail refunds.
If it has been more than 15 business days since we approved your refund, please contact us at server@rxmoore.com.
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Rxmoore medical-grade LED light therapy mask is the all-in-one solution for glowing skin in 4 weeks! Suitable & safe for all skin types and convenient for at-home use.
